Once you’ve placed your order, when can you can expect your delivery?

HERE ARE A FEW THINGS TO CONSIDER WHILE YOU WAIT FOR YOUR ORDER:

  • We ship on business days, except for national holidays.
  • We are selling online only during the coronavirus closures in Massachusetts, and are fulfilling orders as quickly as we are able to. In our continued effort to adhere to social distancing guidelines and state legislation, our pace may be slowed. Keep an eye on your email for order updates, and thank you in advance for your patience.
  • We personally compile your order and ship it directly from our store to your doorstep. Actual delivery timeframes may vary from region to region and are dependent on the carrier.

HOW MUCH IS SHIPPING?

Enjoy free shipping via UPS on orders $25 and over. For orders totaling less than $25, an $8 shipping and handling fee will apply. If your shipping address is within 10 miles of Thornes Marketplace, we may hand deliver your order; the same rates apply.

We will fulfill orders as quickly as we are able to, but in our continued effort to adhere to social distancing guidelines and state legislation, our pace may be slowed. Please also be advised that most shipping companies, including the US Postal Service, are experiencing high volumes and your package may arrive later than expected. Keep an eye on your email for order updates, and thank you in advance for your patience.

We currently ship to all 50 U.S. states and military bases. At this time, we do not ship to international destinations.

 

CAN I TRACK MY ORDER?

We rely on global shipping partners (UPS and FedEx) as well as local postal services (USPS) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available, but you will receive tracking information if it is available.

WHERE DOES MY ORDER SHIP FROM?

Your order ships from Northampton, MA. We give personal attention to each order and take pride in packing each shipment by hand. We see each order out the door and into the hands of our local UPS, FedEx, or USPS carriers.